Terms & Conditions
Terms & Conditions — Pitch Pals Coaching LLP
1. Introduction
1.1. These Terms & Conditions (“T&Cs”) govern your use of the services provided by Pitch Pals Coaching LLP (“we”, “us”, “our”), including classes, camps, and clubs, as advertised on www.pitchpals.co.uk and via ClassForKids at pitch-pals.classforkids.io (collectively, the “Services”).
1.2. By enrolling your child in any of our programmes (classes, camps, clubs, etc.), or by booking via our website(s), you (“you”, “parent/guardian”) agree to be bound by these T&Cs.
1.3. We reserve the right to amend these T&Cs from time to time; any changes will be posted on our website, and continued booking or attendance constitutes acceptance of the revised terms.
2. Booking and Payment
2.1. Booking: All bookings for sessions (classes, camps, clubs etc.) are to be made via our website(s), including via the ClassForKids portal, or via a Team Member.
2.2. Payment: Payment for services is due at the time of booking, unless otherwise agreed. All rates are available on pitch-pals.classforkids.io.
2.3. Refunds & Cancellations:
• If you cancel your Camp booking before 28 days of the Camp, you may receive a partial/full refund.
• If you cancel your Camp booking within 28 days of the session, a credit for future Camps will be offered.
• In the event that we cancel a session (e.g., due to coach unavailability, weather, or unforeseen circumstances), you will be offered either a replacement session or a refund/credit.
2.4. Subscriptions: All subscription payments are processed automatically on the 1st of each month. If you join mid-month, your monthly fee (the remainder of that specific month) will be worked out on a pro-rata basis and will be added to your first subscription payment which will be taken on the 1st of the following month.
The class fees are an 'averaged' amount based on the number of sessions in that year, and does not reflect a specific number of sessions in each month.
If your child no longer wishes to attend their session with us you can cancel your subscription by emailing us at info@pitchpals.co.uk. There will be a 28-day cancellation period from the date of the received cancellation request. During the 28-day cancellation period you are still able to attend your sessions and any monthly subscriptions that are due within the 28 days will still be taken.
2.5. Discount & Referral Programme: We run a referral scheme: when someone you refer joins, you may receive a £15 Amazon voucher (or equivalent) once they mention your name on their joining form.
3. Age, Participation & Safety
3.1. Age Ranges: Our programmes are designed for children aged between 2 and 11 years.
3.2. Safety & Conduct:
• All our coaches are DBS-checked.
• You agree to provide accurate and up-to-date information about your child (medical conditions, allergies, emergency contact).
• You must ensure your child arrives on time, is dressed appropriately (e.g., suitable clothing/footwear), and is ready to participate.
• We reserve the right to refuse participation/remove a child whose behaviour is unsafe, disruptive, or harmful to others.
4. Liability
4.1. We take every reasonable step to ensure a safe environment, but participation in physical activity carries inherent risk. By enrolling, you acknowledge and accept these risks.
4.2. You agree that Pitch Pals Coaching LLP, its employees, and agents will not be liable for any loss, damage, injury, or death arising out of or in connection with the Services, except where due to our negligence or breach of statutory duty.
4.3. You must inform us of any pre-existing medical condition, injury, or other factor that might affect your child’s ability to take part safely.
5. Insurance
5.1. We maintain public liability insurance for our activities.
5.2. This does not exclude your responsibility to arrange any additional personal accident cover for your child if you wish.
6. Data Protection & Privacy
6.1. We collect personal data about your child (e.g., name, age, medical information) when you book.
6.2. We will only use this data to administer bookings, to contact you (e.g., about sessions, emergencies), and to improve our services.
6.3. We will store your data securely, and will not share it with third parties, except:
• with agents (e.g., venue providers) as needed,
• where required by law, or
• with your consent.
6.4. You have the right to request access to, correction of, or deletion of your personal data in accordance with data protection law.
7. Intellectual Property
7.1. All materials used in our sessions, including coaching content, drills, games, and any digital or printed resources, remain the intellectual property of Pitch Pals Coaching LLP.
7.2. You may not reproduce, distribute, or exploit these materials for commercial purposes without our express written permission.
8. Photography / Video
8.1. During our sessions (particularly Camps), we may take photos or video for promotional or internal use.
8.2. By enrolling, you consent to your child being photographed or recorded, unless you notify us otherwise upon enrolment.
9. Complaints & Feedback
9.1. We aim to provide high-quality, safe, and enjoyable experiences. If you have any concerns or complaints, please contact us at:
• Email: info@pitchpals.co.uk
• Phone: 07841 675501
9.2. We will acknowledge receipt of your complaint within 5 days and aim to resolve it promptly.
10. Termination
10.1. We reserve the right to terminate or refuse your child’s participation if:
• You do not comply with these T&Cs,
• The child’s behaviour is repeatedly disruptive or unsafe, or
• We are unable to provide the agreed service (e.g., coach absence) and cannot find a suitable alternative.
10.2. If we terminate under these grounds, we may not provide a refund (or a partial refund)- this depends on the circumstances.
11. General
11.1. Governing Law: These T&Cs are governed by and construed in accordance with the laws of England & Wales.
11.2. Severability: If any provision of these T&Cs is found to be invalid or unenforceable, the remainder will remain in force.
11.3. Entire Agreement: These T&Cs constitute the entire agreement between you and Pitch Pals Coaching LLP regarding your child’s participation in our Services.