Privacy Policy
Pitch Pals Coaching LLP- Privacy Policy
Pitch Pals Coaching LLP (“Pitch Pals”, “we”, “us”, “our”) is committed to protecting the privacy of all children, parents, and guardians who use our services. This Privacy Policy explains what personal data we collect, how we use it, how we store it, and your rights under data protection law.
By booking or participating in any Pitch Pals Coaching LLP class, club, camp, or programme, you agree to the terms of this Privacy Policy.
1. Who We Are
Pitch Pals Coaching LLP provides football-based coaching programmes for children aged 2–11 years.
Our websites include:
• pitch-pals.classforkids.io (via ClassForKids booking portal)
If you have any questions about this Privacy Policy, you can contact us at:
07841 675501
2. Personal Data We Collect
When you book or participate in our services, we may collect the following information:
2.1. Child Information
• Name
• Date of birth / age
• Medical information (e.g., allergies, injuries, relevant health details)
• Any other information needed for safe participation
2.2. Parent/Guardian Information
• Name
• Email address
• Phone number
• Emergency contact details
• Payment information (processed securely by third-party providers)
2.3. Technical & Booking Information
• Details of sessions booked
• Attendance records
• Communications or enquiries you send to us
• Information automatically collected by ClassForKids when booking (subject to their privacy policy)
2.4. Photos and Video (optional)
We may capture photos or video during sessions for promotional or internal use.
You may opt out of photography/video at any time by informing us upon enrolment or by emailing us.
3. How We Use Your Personal Data
We only use your data for purposes related to delivering and improving our services, including:
3.1. Service Delivery
• Managing bookings, subscriptions, and payments
• Contacting you with session information, cancellations, or emergencies
• Ensuring your child’s health, safety, and wellbeing during sessions
3.2. Service Improvement
• Improving our programmes, customer service, and operations
• Reviewing attendance, participation, and programme performance
3.3. Communications
• Sending updates relating to your bookings
• Sharing information about future Pitch Pals activities
3.4. Promotional Use (only where you consent or have not opted out)
• Using photos or video for marketing on our website, social media, or printed materials
We do not sell your data or use it for unrelated marketing purposes.
4. Legal Basis for Processing
We process your data on the following lawful bases:
• Contractual necessity- to deliver the services you have booked
• Legal obligation- e.g., safeguarding, insurance, accident reporting
• Vital interests- where health or safety information is critical
• Legitimate interests- such as improving services or keeping you informed
• Consent- for photography/video or optional marketing communications
You may withdraw consent at any time.
5. Sharing Your Data
We only share your personal data when necessary. This includes sharing with:
• Agents and providers, such as venue partners or booking system providers (ClassForKids)
• Coaches and staff, to ensure safety and appropriate session delivery
• Emergency services, where required
• Legal authorities, where required by law
We never share your data with third parties for marketing unless you explicitly consent.
6. Data Storage & Security
We take appropriate technical and organisational measures to keep your data secure. This includes:
• Secure booking and payment processing through ClassForKids and Stripe
• Restricted access to medical and personal details
• Secure digital storage and password-protected systems
We retain personal data only for as long as necessary to fulfil our services, meet legal requirements, or resolve disputes.
7. Your Rights
You have the following rights under UK data protection law (UK GDPR and the Data Protection Act 2018):
• Access- request a copy of the personal data we hold about you
• Correction- request that inaccurate or incomplete data be corrected
• Deletion- request the deletion of your data where legally permitted
• Restriction- request limits on how we use your data
• Objection- object to certain uses of your data
• Data portability- request your data in a transferable format
To exercise any of these rights, contact us at: info@pitchpals.co.uk
We aim to respond to all requests within one month.
8. Photography & Video
We may take photos or videoes during sessions (especially camps) for internal and promotional use.
You can opt out at any time by notifying us.
No images of children are used online or in promotional material without consent or the opportunity to opt out.
9. Cookies & Website Usage
Our websites may use cookies or tracking tools to improve performance and user experience.
These may be controlled via your browser settings.
ClassForKids may use its own cookies under its independent privacy policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on our website, and continued use of our services signifies your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or complaints regarding how we manage personal data, please contact us:
07841 675501
If you are not satisfied with our response, you have the right to lodge a complaint with:
The Information Commissioner’s Office (ICO)- www.ico.org.uk